Accept major insurances and cash-pay
Same-day & Next-day both in-person & telehealth appointments available
Terms & Conditions | GoGen Care

Terms & Conditions

Please read these terms carefully before using our services

Last Updated: October 30, 2025

Introduction

Welcome to GoGen Care. These Terms and Conditions ("Terms") govern your access to and use of our healthcare platform, services, and website. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that:

  • You have read, understood, and agree to these Terms and Conditions
  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into a binding agreement
  • All information provided by you is accurate and complete

User Responsibilities

As a user of GoGen Care, you agree to:

  • Provide accurate and current personal and medical information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Use the platform only for lawful purposes
  • Respect the rights and privacy of other users and healthcare providers
  • Not misuse or abuse our services in any way

Medical Disclaimer

Important: GoGen Care is a healthcare platform that connects patients with healthcare providers. We do not provide medical advice, diagnosis, or treatment directly.

All medical services are provided by licensed healthcare professionals. Any information provided through our platform is for informational purposes only and should not replace professional medical advice.

In case of medical emergencies, always call emergency services immediately.

Privacy & Data Protection

Your privacy is important to us. We collect, use, and protect your personal and health information in accordance with applicable laws and regulations, including HIPAA compliance.

  • We use industry-standard security measures to protect your data
  • Your health information is encrypted and stored securely
  • We do not sell your personal information to third parties
  • You have the right to access, update, or delete your information

For more details, please review our Privacy Policy.

Payments & Billing

Payment terms for services provided through GoGen Care:

  • All fees are displayed before booking or purchasing services
  • Payment is required at the time of service booking
  • We accept major credit cards, debit cards, and other payment methods
  • Refunds are subject to our cancellation and refund policy
  • You are responsible for any applicable taxes

Cancellation & Refund Policy

Appointment cancellations and refunds are handled as follows:

  • Cancellations made 24 hours before appointment: Full refund
  • Cancellations made 12-24 hours before: 50% refund
  • Cancellations made less than 12 hours before: No refund
  • Provider cancellations: Full refund or rescheduling option

Intellectual Property

All content, features, and functionality on GoGen Care, including but not limited to text, graphics, logos, and software, are the exclusive property of GoGen Care and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without our explicit written permission.

Limitation of Liability

To the fullest extent permitted by law, GoGen Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use or inability to use our services
  • Unauthorized access to your account or data
  • Errors or omissions in any content
  • Any conduct or content of third parties on the platform

Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, for conduct that we believe:

  • Violates these Terms and Conditions
  • Is harmful to other users or healthcare providers
  • Violates applicable laws or regulations
  • Is otherwise inappropriate or unacceptable

Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any material changes by:

  • Posting the updated Terms on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on our platform

Your continued use of our services after such changes constitutes acceptance of the updated Terms.

Questions About Our Terms?

If you have any questions or concerns about these Terms and Conditions, please don't hesitate to contact us.

support@gogencare.com
+1 (800) 123-4567
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